Every day, customers are talking about businesses online, whether it’s on Yelp, Urbanspoon, Tripadvisor, Google+, Facebook, personal blogs, or elsewhere; 61% of consumers read online reviews before making purchase decisions; this has a direct impact on sales.
Visibility & Findability
Accurate online listings strengthen search rank (SEO) and unify your online presence and we’ll make sure
- We’ll add and update your business listings to search directories to present a unified online presence
Reputation & Intelligence Monitoring
With over 33 million local reviews on Yelp alone, it’s clear that consumers are sharing their opinions online. Not only that, but they’re listening, too: 72% of consumers say that they trust online reviews as much as personal referrals. Whether it’s a review, a detailed article on someone’s blog, or an offhand comment on Twitter, customers are talking freely about businesses — and businesses should be listening. Here’s how we’ll help:
- We’ll collect feedback, identify issues and share positive reviews
- We’ll share testimonials and reviews on your website and social networks
- Monitor the competition’s online reputation to track their deals and social activity for seeing how active they are and which promotions are most effective
Hear it all: the good, the bad, and the ugly from social networks, blogs and more.
- We’ll automatically query your customers for reviews and post them to social channels and your site
- We’ll act on your behalf and reply to negative and positive reviews
- We’ll engender trust, loyalty, and sales with improved reputation management
22% of online time is spent on social sites; in addition, social media sites and blogs are being visited by 75% of global consumers.
Your fan base is an extension of your email list and in some cases there one in the same and as the saying goes ‘the money is in the list’. Some sources say for every fan, follower, and list member you have equals a minimum of one dollar per month for your business.
- We’ll post and curate interesting content on your behalf
- We’ll help you discover influencers who will help your business get more followers, fans, and leads
- We’ll help you post discounts and coupons where appropriate and applicable
Extend Customer Service
Over 51% of Facebook users and 81% of Twitter users expect a response to an online complaint or question within one day. With that kind of time pressure, businesses need a way to instantly hear about what your customers are saying and reply at the drop of a hat. We’ll help by providing the following:
- We’ll act on your behalf with 2-way communication improving your customers experience
- We’ll reply quickly which will improve your customers perception of your business
Social Media Leads
One of the most exciting parts of Social Marketing is the ability to find relevant leads based on searches for keywords and phrases. The results are in real-time and can be based on location as well and here’s how we can help:
- We’ll generate leads in real-time based on time and location via search in social channels
- We’ll listen to conversations in real-time and act on your behalf to offer solutions and answers to potential customers
- We’ll listen to conversations in social channels and make offers to potential customers on your behalf
Complete Reputation Management & Intelligence Services
We’ll manage everything soup to nuts and here’s how we’ll drive leads:
- Directory Listing: We’ll add your website up to 4 major directory listing which will improve local SEO
- Reputation Management: We’ll monitor, collect manage, post and reply to reviews
- Optional services: Email marketing